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Shipping info

General Shipping Information

All online orders are processed within 1-2 business days and ship via Canada Post.  To guarantee same day shipping, orders must be placed before 2pm CST.  Higher than usual order volumes may result in shipping delays.

Delays may occur if our inventory has discrepancies.  We will try our best to remedy the issue as soon as possible by contacting you by phone or e-mail if no phone number is provided.

Proof of age is required for all orders containing nicotine: 18+ for AB, MB, ON, PE, QB, and SK; 19+ for BC, NB, NL, NT, NS, NU, and YT. 

If valid government issued photo ID showing that you are of age cannot be provided, Canada Post may return the package to sender.  In this case, we would refund your order minus shipping costs both ways and deduct an additional 15% restocking fee from the refund. 

Orders containing nicotine will be delivered to the nearest Canada Post office where proof of age will need to be presented by the addressee before the package can be released.  All other orders can be delivered to the door and will only require a signature.

If you are underage, please do not make any purchases for nicotine.  Thank you for understanding.

Shipping speeds

The following information is based off of Canadapost.ca and can be found here or by calling Canada Post at 1-866-607-6301 and are measured in business days.

 

Canada Post Expedited Parcel

Local (Winnipeg): Next business day

Regional (Manitoba): 1-2 business days

National (All Other Provinces): 2-7 business days

 

Canada Post Xpresspost

Local (Winnipeg): Next business day

Regional (Manitoba): Next business day

National (All Other Provinces): 1-4 business days

 

Canada Post Priority

Local (Manitoba): Next business day

Regional/National (All Provinces): 1-3 business day

 

Multiple Orders

Please let us know in your order notes during checkout if you are making multiple purchases at Theravape.net, and/or DIYvapesupplies.ca.

When multiple online orders are placed at the same time with the same account information on DIYvapesupplies.ca, we will combine the orders to save you money on shipping costs.  If the combined orders' subtotal is over $100 and the total weight is less than 6Kg, you will be eligible for free shipping.  Any paid shipping cost may be refunded so long as the packages are able to be sent together in time.

Orders that qualify for free shipping at TheraVape.net (subtotal of $60 or more) can be combined with orders at DIYvapesupplies.ca with no additional shipping charge.  In this case, you would just pay the shipping on your DIYvapesupplies order, if applicable.  If you qualify for free shipping on your TheraVape order, plus the DIYvapesupplies order is over $100 and under 6Kg in weight, the total combined shipping will be free.

Orders that qualify for free shipping at DIYvapesupplies.ca may have any products from theravape.net added with no additional shipping charge.