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Shipping info

General Shipping Information

All online orders are processed within 1-2 business days and ship via Canada Post.  To guarantee same day shipping, orders must be placed before 2pm CST.  Higher than usual order volumes may result in shipping delays.

Delays may occur if our inventory has discrepancies.  We will try our best to remedy the issue as soon as possible by contacting you by phone or e-mail if no phone number is provided.

Proof of age is required for all orders containing nicotine: 18+ for AB, MB, ON, PE, QB, and SK; 19+ for BC, NB, NL, NT, NS, NU, and YT. 

If valid government issued photo ID showing that you are of age cannot be provided, Canada Post may return the package to sender.  In this case, we would refund your order minus shipping costs both ways and deduct an additional 15% restocking fee from the refund. 

Orders containing nicotine will be delivered to the nearest Canada Post office where proof of age will need to be presented by the addressee before the package can be released.  All other orders can be delivered to the door and will only require a signature.

If you are underage, please do not make any purchases for nicotine.  Thank you for understanding.

Shipping speeds

The following information is based off of Canadapost.ca and can be found here or by calling Canada Post at 1-866-607-6301 and are measured in business days.

 

Canada Post Expedited Parcel

Local (Winnipeg): Next business day

Regional (Manitoba): 1-2 business days

National (All Other Provinces): 2-7 business days

 

Canada Post Xpresspost

Local (Winnipeg): Next business day

Regional (Manitoba): Next business day

National (All Other Provinces): 1-4 business days

 

Canada Post Priority

Local (Manitoba): Next business day

Regional/National (All Provinces): 1-3 business day

 

Multiple Orders

When multiple online orders are placed at the same time with the same account information on DIYvapesupplies.ca, including TheraVape.net, we will combine the orders to cut down on shipping costs. 

Orders that qualify for free shipping on TheraVape ($60 before tax) can be combined with orders on DIYvapesupplies to receive free shipping (excluding heavy that are items exempt from free shipping on DIYvapesupplies).  In this case, “Winnipeg Local Pickup” should be selected on the DIYvapesupplies order.  If the DIYvapesupplies order contains heavy items exempt from free shipping and/or is over 3.99kg, the shipping fees must be paid on DIYvapesupplies.ca.