Frequently Asked Questions
Q: Who are you guys?
A: DIYVapeSupplies is an arm of TheraVape Inc. Since TheraVape actively produces several lines of eliquids, including custom lines for vendors across Canada, we are in a unique position to help supply DIY customers. What started as a side-project has now evolved into a business of its own. You can rest assured that you're dealing with a reputable company with years of experience in the industry and a background in healthcare.
Q: Do you have a brick and mortar location?
A: Yes. DIYVapeSupplies products are all available at TheraVape's headquarters at 346 and 348 Keewatin St in Winnipeg, Manitoba. You can either make your purchase in person, or online and select "local pickup." This way, we can have your order ready for pickup when you arrive and speed up your experience.
Q: Can I combine shipping with products I want at theravape.net?
A: Yes. Simply place your order on theravape.net first and leave a note that you'd like to combine shipping with your DIY order. Since shipping is already covered at theravape.net, simply select "local pickup" here at DIYVapeSupplies.ca and write a note on that order, referencing your order at theravape.net for local pickup.
Q: There's a flavour I love but you don't carry it. Can you bring it in?
A: Every couple of months we like to bring in new flavours, so if you have a request, please let us know. If it's a good flavour and/or there are a few requests for a flavour, we will gladly bring it in.
Q: What method of payment do you accept?
A: We accept Visa, Mastercard, and email Interac E-Transfer on the website. Instructions for Interac E-Transfer can be found during checkout if you select this method of payment.
Q: I'm new to DIY. Can you help me?
A: We are happy to answer basic questions to get you started and offer tips as we can. Just email us at firstname.lastname@example.org.